At UNDRESSED, we're dedicated to ensuring a seamless experience from order to delivery. To maintain the efficiency of our services, please review your order details and shipping address carefully before confirming your purchase. Once an order is placed, modifications cannot be made.
ORDER PROCESSING:
Please allow up to 48 hours from the time of purchase (excluding weekends and holidays) for our team to process your order. While we strive for prompt processing, please be aware that shipping times may be subject to temporary delays due to high order volumes. UNDRESSED is not responsible for any delays arising from carrier constraints.
Estimated Shipping Times:
- Domestic: 2-7 Business Days
- International: 7-14 Business Days
Upon shipment, you will receive an email notification containing your shipping confirmation and tracking information, allowing you to monitor the progress of your order.
Shipping Responsibility:
While we take great care to ensure your package reaches you safely, UNDRESSED is not liable for packages that are lost, stolen, or damaged during transit. We recommend monitoring your tracking information closely to stay informed about your package's status.
Free Shipping Offer:
Enjoy the convenience of free shipping on all orders over $100 within the U.S. This offer allows you to receive your desired items without any additional shipping charges.
EXCHANGES AND QUALITY ASSURANCE
We're committed to ensuring your satisfaction with our products at UNDRESSED. While all sales remain final, we're introducing a new option for exchanges within 7 days of receiving your order. If you find that the item doesn't quite meet your expectations, we're here to help you explore alternative options.
EXCHANGES PROCESS:
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Please contact us at info@undressedofficial.com within 7 days of receiving your order to initiate an exchange request. Include detailed information about the item you would like to exchange and the desired replacement.
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Our team will review your request and respond promptly to discuss the best way to proceed with your exchange.
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Once we've finalized the exchange details, we'll provide guidance on the next steps, including any necessary return instructions or shipping arrangements.
Please note that any exchanged item must be unworn, unused, and in its original condition. We reserve the right to evaluate the item before proceeding with the exchange.
QUALITY ASSURANCE:
While we stand behind the quality of our garments, we understand that unforeseen defects or damages can occasionally occur. If you receive a defective or damaged product, please reach out to us immediately at info@undressedofficial.com. Kindly provide detailed information about your order and the issue encountered, and we'll swiftly process a replacement garment for you.
For any further inquiries or assistance, please don't hesitate to contact us.